ECI's Customer Service Strikes Chord with Local Companies
May 1, 2006
Electronic Commerce, Inc., (ECI), a leader in business process outsourcing of payroll, human resources, benefits, timekeeping and tax, announced today that it has provided the Empower system to two area companies: Nucraft Furniture Company and MFB Financial Corporation.
Designed in a single database for easy access to all employee information, Empower software features comprehensive online human resources and payroll management services for companies seeking to streamline administrative functions. “We’re very excited to be working with Nucraft and MFB,” said Jeff Lacy, ECI President and CEO, “not only because we believe that Empower can help them focus less on paperwork and more on continuing to build their businesses, but also because we have similar commitments and expectations regarding customer service.”
Based in the Grand Rapids, Mich., area, Nucraft has provided high-quality wood office furniture since 1944. The company matches more than 1,500 finishes each year. In addition to an extensive line of products, which include conference tables, media cabinets, visual boards, training tables, modular shelving and reception stations, Nucraft has developed a reputation for outstanding customer service.
According to Anne DeWys, Human Resources Manager at Nucraft, customer service is one of the things that sets ECI and Empower apart. “We saw many benefits with the Empower system. It’s compatible with Crystal Reports, the format is easy to use and understand and it works,” she said. “We’ve also experienced a high level of service from ECI. They do everything right, from schedules and timelines to conference calls and punch lists.” DeWys also stressed that the flexible, yet secure, online nature of Empower allows everyone access to the same information, regardless of location.
Founded in 1889 as Mishawaka Building and Loan, MFB has continued to grow by expanding its array of products and services, while maintaining its friendly and professional atmosphere. Each of the 11 locations in the South Bend, Ind., area is dedicated to building relationships with customers through personal service.
“In today’s business world, customer service is everything,” said Chuck Ball, Vice President and Director of Human Resources at MFB. “Good products alone do not sell. There are always comparable options. Great customer service is what sells good products.” Ball has firsthand experience with ECI’s service because the Empower software was customized for MFB. He said, “ECI supported the customization and implementation of Empower 100 percent of the way.”
Lacy believes customer service is a key ingredient in successful business relationships. “A lot of companies pay lip service to customer service, providing value for the money and delivering a product that benefits clients,” he said. “At ECI we try very hard to make sure that when we make a promise, we deliver. So when long-standing companies like Nucraft and MFB, whose records in their own communities for quality products and customer service are exceptional, acknowledge our product and our service, it reaffirms our commitment.”
ECI (www.ecipay.com) offers payroll, human resources, benefits, timekeeping and tax outsourcing to customers in 48 states. ECI’s client base includes both publicly traded and privately held businesses that cross multiple industries from coast to coast. ECI’s corporate headquarters are located in Elkhart, Ind., with sales offices in Elkhart, Indianapolis and South Bend, Ind.; Detroit, Grand Rapids and Kalamazoo, Mich.; Columbus and Cleveland, Ohio; and Chicago, Ill. ECI was a winner of the 2004 Growth 100 award that recognizes the fastest growing companies in Indiana. ECI was founded in 1996 and is a SAS70 audited company.